Shipping & Global Fulfillment

Where do Basis Supply instruments ship from?

Basis Supply is proudly Australian owned, operated, and conceptualized. To bring our global collective the highest caliber of micro-precision metallurgy at a sustainable value, our designs are dispatched and fulfilled directly from our specialized international CNC production and fulfillment hub. This direct-to-consumer pipeline ensures strict quality control while eliminating unnecessary middleman markups.

How do I track my mechanical instrument?

The moment your package clears our fulfillment center, an automated shipping confirmation email containing your global tracking number will be sent to you. You can monitor your kinetic instrument's transit journey directly through our localized tracking portal or via your national postal provider once it passes through customs.

Will I be charged international customs duties or taxes?

For the vast majority of primary destinations (including the US, Australia, and the UK), packages successfully clear import thresholds without added fees. However, import duties, taxes, and custom clearing fees vary strictly by destination country and are the sole responsibility of the customer. Basis Supply has no control over administrative delays caused by local border customs.

What are the estimated delivery timeframes by country?

All orders are processed, packaged, and allocated a tracking number within 1–3 business days (excluding weekends and holidays).

Delivery Timeframes by Region:

  • Australia & New Zealand: Australia Post / Local Courier - 7–14 Business Days
  • United States & Canada: USPS / DHL Express - 6–12 Business Days
  • UK & Europe: Royal Mail / Local National Post - 7–14 Business Days
  • Asia-Pacific: Premium Tracked Packet - 5–10 Business Days
  • Rest of the World: International Tracked Shipping - 10–18 Business Days

Technical & Material Specifications

What materials are utilized in the Sniper series?

We work exclusively with high-grade, non-ferrous engineering metals. Our current collection features monolithic builds of Aerospace Titanium (Grade 5), High-Density Polished Zirconium, Sandblasted Marine Brass, and custom-folded Damascus Steel. Material breakdowns are explicitly detailed on each individual product profile.

Do my sliders or spinners require maintenance or lubrication?

Sliders: Our haptic sliders are engineered to run completely clean and dry. Do not apply liquid lubricants or oils to the magnetic tracks, as this attracts pocket lint and degrades performance. Over time, the metal will naturally polish itself through friction.

Spinners & Rollers: If your spinner's ceramic bearings accumulate debris, simply rinse the open core bearing assembly with isopropyl alcohol and blow-dry completely.

Why does my brass/copper instrument look different after a few weeks?

This is a feature of premium metallurgy, not a defect. Raw brass, copper, and specialized steels react naturally to the oxygen in the air and the oils in your skin. Over time, your instrument will develop a deep, personalized patina unique to your handling style. To restore the original factory shine, simply polish the item with a micro-abrasive metal cleaner.

Orders, Returns & Capital Protection

What is the Basis Supply return framework?

We stand firmly behind our mechanical tolerances. We offer a 30-day return window from the date of delivery. To be eligible for a return, your kinetic instrument must be completely unused, free of scratches or drop-damage, and secured inside its original premium packaging.

Who covers return shipping logistics?

Because we operate as a highly specialized boutique label, customers are responsible for covering international trackable return shipping fees to our logistics center unless the item is verified as mechanically defective upon arrival.

What happens if my instrument arrives damaged or missing a component?

Every single unit passes through dual-stage quality control before dispatch. In the rare event that an item is structurally damaged during global transit, contact our support desk at support@basissupply.com within 48 hours of delivery with photographic or video proof. We will arrange an immediate, priority replacement module.

FAQ

Haptic Sliders

Internal neodymium magnetic arrays that deliver crisp, tactile stepped resistance and an unmistakable acoustic signature.

Precision Spinners

High-inertia, ceramic-bearing systems balanced perfectly for frictionless, silent rotation that effortlessly tracks with your train of thought.

Kinetic Rollers

Fluid, continuous-motion instruments designed to glide across the palm, providing soothing, low-profile tactile feedback during intense deep-work sessions.

Curated Anomalies

Rare, specialised EDC items that challenge traditional form factors, bringing structural art directly to your desktop layout.

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